Triage Counselor

NC State University Counseling Center,

NC State Counseling Center
Last Posted:

Sat, Aug 29th, '20


For full consideration apply by Sept 15th

Start Date:

October 2020 (negotiable)

Last Updated:

Sat, Aug 29th, '20

  • |
  • Full Time

In collaboration with our colleagues across campus, we prepare students to succeed academically, professionally and personally, to embrace a commitment to lifelong learning, and to become informed, engaged, and productive citizens.
The Counseling Center assists NC State students experiencing personal, academic or vocational problems. The goal of the Counseling Center is to provide students with professional counseling services and outreach to help them cope with issues that may impede successful academic performance. The Counseling Center also offers crisis intervention and psychological/psychiatric assessment as well as consultation with others who have concerns about the mental/emotional state of NC State students. Our services are primarily short-term in nature and we make referrals to other helping professionals and community agencies as appropriate.

Clinical Staff provide professional individual and group counseling services and outreach to NC State students as well as consultation to University administrators, staff and others who have concerns about the mental/emotional status of NC State students. This position will have emphasis on the Center’s triage system and access to care.

This position as a Triage Counselor is an integral part of clinical service access to the counseling center. The center is responsible for all mental health services for students at NC State University. The first point of access to services will occur through this clinician. This position will interact with and assess needs of students as well as determine if immediate risk is evident. A major focus of the job will be to partner with existing staff members to connect students to needed services either immediately or by appointment.

Specific functions will include providing professional assessment, crisis, counseling and outreach services to NC State students as well as consultation to University administrators, staff and others who have concerns about the mental/emotional status of NC State students. This position acts as a screener for risk and must be knowledgeable in determining appropriate modalities of care such as individual, group, couples counseling and assessment. Flexibility and adaptability is needed to manage the demands of when to refer and when to assess as the primary clinician. Team skills will be utilized to collaborate with regard to all treatment decisions for students.

After hours crisis response, assessment, on-call and coordination is necessary as well as providing prevention and intervention outreach and consultation.
The team approach is used during shared risk assessment. As part of a counseling center in-house team, this staff member will evaluate risk level of incoming students, assist in identifying and tracking of at-risk students as well as assisting in follow-up consultations, act as a “first responder” to students in crisis and make determinations for referral, level of care and primary modality of treatment.
Clinical Staff provide professional individual and group counseling services and outreach to NC State students as well as consultation to University administrators, staff and others who have concerns about the mental/emotional status of NC State students.

Duties and Responsibilities:
a) Assessment of NC State students/clients (personal, academic, and vocational assessment and counseling); crisis counseling; evaluation of students for withdrawal from the University.
b) Development and participation in Outreach programming.
c) Consultation with faculty staff, parents, and others.
d) Provide evaluations and recommendations regarding students with academic and conduct problems.
e) Some participation in after hours “on call” and possible evening office hours.
f) Case management.
g) General administrative responsibilities.

  • Adhere responsibly to Center policies and procedures.
  • Maintain communication with other Center staff to foster positive client services.
  • Effectively utilize the Center’s electronic medical records/scheduling program.
  • Complete all documentation in a timely manner
  • Establish and provide statistical information as requested.
  • Receive regular supervision from designated supervisor.
  • Attend clinical and administrative staff meetings as assigned by supervisor.
  • Serve on center committees and teams as directed by supervisor.
  • Work closely with staff at all units to assure timely responsiveness and customer service.
  • Perform public relations duties as needed.
  • Respond promptly to requests for services, both walk-in and telephone.
  • Assess needs of applicants for service by both telephone and in person.
  • Work to link applicants to the most appropriate services both within and outside the Counseling Center.
  • Provide crisis intervention services, including on-call services.
  • Assist in emergency admission situations as needed.
  • Follow up on referrals to both inpatient and outpatient programs.
  • Present a positive image of the Center to the public.
  • Other duties as assigned.

As a land-grant institution, NC State itself was born as an idea: that higher education should bring economic, societal and intellectual prosperity to the masses. From our origins teaching the agricultural and mechanical arts, we’ve grown to become a pre-eminent research enterprise that advances knowledge in science, technology, engineering, math, design, the humanities and social sciences, textiles and veterinary medicine.
Our students, faculty and staff take problems in hand and work with industry, government and nonprofit partners to solve them. Our 34,000-plus high-performing students apply what they learn in the real world, through research, internships, co-ops and world-changing service. That experiential education ensures they leave here with career-ready skills. And those skills come at a reasonable cost: NC State consistently rates as one of the best values in higher education.

Region Description:

Raleigh, NC is one of the fastest-rising cities in America. Rated the best city for business and careers by Forbes magazine, Raleigh is a top spot for young professionals and families, with a downtown that offers vibrant food and music scenes. The area’s foremost companies — including IBM, Cisco Systems, SAS Institute and Lenovo — are some of the country’s top employers. See for more information.


Master’s degree required and a doctorate preferred in psychology, counseling, or clinical social work or closely-related field.

Independently Licensed in the State of North Carolina in appropriate discipline and maintained according to NC laws.

- Strong clinical skills and interpersonal skills and a well-integrated understanding of short-term therapy, crisis intervention, community consultation, and outreach programming are necessary.
- Successful candidates will be strong generalist clinicians who are multiculturally affirming and possess competence and experience in working with diverse populations.
- Thorough knowledge of ethics and law in research/data applications for contemporary issues in psychology, especially as related to individual and cultural diversity in emerging adults, is necessary.
- Experience with models of triage and referral.
- Commitment to multicultural competencies, strong clinical skills, experience handling crisis situations, strong interpersonal skills, experience in a college counseling setting.
- Ability to work effectively and collaboratively as part of a cohesive team-oriented environment.
- Knowledge of legal and ethical issues in counseling.
- Willingness to participate in the center’s training mission

State of North Carolina Licensed Psychologist, Licensed Professional Counselor, Licensed Clinical Social Worker, Licensed Marriage and Family Therapist or eligible to attain such licensure within one year of hire due to an out of state move.


- Experience in a university counseling center is desirable.
- Experience utilizing a time-limited model of care.
- Computer word processing skills and expertise with other software programs such as Excel, PowerPoint, Wordpress, Qualtrics, EMR and other Internet applications.


Commensurate with Experience


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