The Well-Being Case Manager is responsible for the provision
of critical support for students experiencing emotional or material challenges
that negatively impact their well-being and ability to achieve academic
success. The Well-Being Case Manager will provide mental health assessments,
crisis management, triage, effective referrals,
follow-up, tracking, and continuity of care between campus departments and
community resources. This position will primarily support students referred to
the Dean-on-Call Program and the Action Care Team (ACT), and as-needed will
support students referred by other programs.
The Well-Being Case Manager holds a significant
focus on coordinating services to support SF States Black student community.
They are expected to work collaboratively within CAPS, with other offices on
campus, and with students themselves by providing outreach and services
targeted to best meet the needs of the university's underrepresented student
Essential job functions
Triage, respond, appropriately address, and resolve crisis
referrals from the ACT or Dean-on-Call program during normal University
case management for students experiencing emotional or material challenges that
negatively impact their well-being and ability to achieve academic success;
and maintain a database of campus, local community, and private health and
coordinate, track, and document continuity of care and referrals to on-campus
and local community health care and welfare resources;
with other campus departments to reach students in need of support
consultation to faculty and staff in providing early intervention of at-risk
Perform additional professional
services as individual skills, interests and agency needs indicate;
Willingness and availability to
work evenings and weekend hours for campus outreach events or emergency/campus
- Demonstrated experience and clinical effectiveness in
multicultural counseling approaches with ethnically and culturally diverse
clients and communities.
- Demonstrated ability to establish and maintain effective
working relationships and collaborations within and outside the
- Demonstrated ability to provide effective consultation
regarding a variety of psychological issues.
- Strong clinical assessment skills.
- Strong crisis/suicide intervention experience and critical
incident debriefing capabilities.
- Extensive experience making discerning judgments regarding
complex legal and ethical issues.