POSITION DESCRIPTION

• |
• Full Time

Position Summary

The Well-Being Case Manager is responsible for the provision of critical support for students experiencing emotional or material challenges that negatively impact their well-being and ability to achieve academic success. The Well-Being Case Manager will provide mental health assessments, crisis management, triage, effective referrals, follow-up, tracking, and continuity of care between campus departments and community resources. This position will primarily support students referred to the Dean-on-Call Program and the Action Care Team (ACT), and as-needed will support students referred by other programs.

The Well-Being Case Manager holds a significant focus on coordinating services to support SF States Black student community. They are expected to work collaboratively within CAPS, with other offices on campus, and with students themselves by providing outreach and services targeted to best meet the needs of the university's underrepresented student population.

Essential job functions

·       Triage, respond, appropriately address, and resolve crisis referrals from the ACT or Dean-on-Call program during normal University business hours;

·       Provide case management for students experiencing emotional or material challenges that negatively impact their well-being and ability to achieve academic success;

·       Develop and maintain a database of campus, local community, and private health and welfare resources;

·       Facilitate, coordinate, track, and document continuity of care and referrals to on-campus and local community health care and welfare resources;

·       Collaborate with other campus departments to reach students in need of support

·       Provide consultation to faculty and staff in providing early intervention of at-risk students;

·       Perform additional professional services as individual skills, interests and agency needs indicate;

·       Willingness and availability to work evenings and weekend hours for campus outreach events or emergency/campus crisis/disaster situations.

Skill requirements

• Demonstrated experience and clinical effectiveness in multicultural counseling approaches with ethnically and culturally diverse clients and communities.
• Demonstrated ability to establish and maintain effective working relationships and collaborations within and outside the department.
• Demonstrated ability to provide effective consultation regarding a variety of psychological issues.
• Strong clinical assessment skills.
• Strong crisis/suicide intervention experience and critical incident debriefing capabilities.
• Extensive experience making discerning judgments regarding complex legal and ethical issues.