Well-Being Case Manager (One Year Appointment, renewable) Student Services Professional – Academic Related I (SSPAR-I)

San Francisco State University,

Counseling & Psychological Services (CAPS)
Last Posted:

Tue, Mar 16th, '21


Position open until filled.

Start Date:

As soon as possible

Last Updated:

Tue, Mar 16th, '21



Position Summary

The Well-Being Case Manager is responsible for the provision of critical support for students experiencing emotional or material challenges that negatively impact their well-being and ability to achieve academic success. The Well-Being Case Manager will provide mental health assessments, crisis management, triage, effective referrals, follow-up, tracking, and continuity of care between campus departments and community resources. This position will primarily support students referred to the Dean-on-Call Program and the Action Care Team (ACT), and as-needed will support students referred by other programs.

The Well-Being Case Manager holds a significant focus on coordinating services to support SF States Black student community. They are expected to work collaboratively within CAPS, with other offices on campus, and with students themselves by providing outreach and services targeted to best meet the needs of the university's underrepresented student population.


Essential job functions

·       Triage, respond, appropriately address, and resolve crisis referrals from the ACT or Dean-on-Call program during normal University business hours;

·       Provide case management for students experiencing emotional or material challenges that negatively impact their well-being and ability to achieve academic success;

·       Develop and maintain a database of campus, local community, and private health and welfare resources;

·       Facilitate, coordinate, track, and document continuity of care and referrals to on-campus and local community health care and welfare resources;

·       Collaborate with other campus departments to reach students in need of support

·       Provide consultation to faculty and staff in providing early intervention of at-risk students;

·       Perform additional professional services as individual skills, interests and agency needs indicate;

·       Willingness and availability to work evenings and weekend hours for campus outreach events or emergency/campus crisis/disaster situations.

Skill requirements


Minimum qualifications typically required include possession of an appropriate terminal degree, e.g., either a Doctorate in behavioral sciences, counseling, psychology or a specific related academic field or a California license as a Psychologist, Marriage, Family and Child Counselor or as a Clinical Social Worker which requires a Master's Degree in social work with appropriate internship.


·       Experience in the provision of counseling and programming/outreach services to Black, Indigenous, persons of color;

·       Previous experience working with Behavioral Intervention Teams, Basic Needs programs, or clients facing immediate crisis;

·       Experience in a multicultural urban setting;

·       Demonstrated effectiveness in working with college age populations, and providing student services to communities with a diverse population of individuals from a wide variety of countries of origin, with multi-racial, ethnic and cultural identities, multi-gender and lesbian, gay, bisexual, transgender, queer, and questioning (LGBTQQ) identities, disabilities, and a myriad of beliefs;

·       Understanding of public assistance programs including Covered California and Medi-Cal, TANF, and Homeless Services.


Position Details, Salary and Benefits

·       Full-time (40 hours per week) position.

·       Start date: December 2020 until June 30, 2021.

·       Anticipated Hiring Range: $5,779.00 to $6,630.00 per month ($69,348.00 to $79,560.00 annually). Salary is commensurate with experience.

·       Competitive compensation package that includes Medical, Dental, Vision, Pension, 401k, Healthcare Savings Account, Life Insurance, Disability Insurance, Vacation and Sick Leave as well as State Holidays and a dynamic Fee Waiver program, all geared towards the University's commitment to attract, motivate and retain our employees.


To submit an online application and for more detailed information:


Job ID: 10612