High Risk Case Manager Diversity

NC State University Counseling Center,

Counseling Center
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Last Posted:

Wed, Jan 18th, '23


Review of applications to begin immediately. For consideration, submit your application materials by Jan 31, 2023. Position open until filled.

Start Date:

Position available immediately and willing to negotiate a start date

Last Updated:

Wed, Jan 18th, '23

  • |
  • Full Time

The Division of Academic & Student Affairs (DASA) is where students discover connections and community. It is where students live, where they gather, where they improve themselves, each other, and their university. DASA is where students seek guidance and support, both in and outside of the classroom. The division serves all students at NC State and includes over 50 units and departments, 600 professional staff and faculty, along with temporary staff and graduate student employees.

DASA Reimagined 2022-2028
Vision – To unlock opportunity through equitable access to supportive, enriching, and transforming higher education experiences for all.
Mission – At our core, we promote the success of the whole student. We anticipate and respond to the needs of all NC State students and intentionally co-create an equitable and inclusive campus environment and academic experience that supports students, faculty, and staff in achieving their full potential.

In DASA, we take personal and collective responsibility to use inclusive decision-making to advance and embed equity, diversity, inclusion, and belonging in everything we do.

NC State was named a great place to work in the 2022 Forbes annual survey as the best large employer in North Carolina. The Division of Academic and Student Affairs is the place to work for faculty and staff who want to promote the success of the whole student.

The Counseling Center assists NC State students experiencing personal, academic or vocational problems. The goal of the Counseling Center is to provide students with professional counseling services and outreach to help them cope with issues that may impede successful academic performance. The Counseling Center also offers crisis intervention and psychological/psychiatric assessment, as well as consultation with others who have concerns about the mental/emotional state of NC State students. Our services are primarily short-term in nature and we make referrals to other helping professionals and community agencies as appropriate. With a lens of social justice that prioritizes anti-racism and anti-oppression, members of the counseling center commit to:
  • A nurturing, supportive Community 
  • A commitment to cultural humility
  • Holding ourselves and each other accountable
  • Embracing compassion in all situations
  • Using evidenced-based quality of care 

Essential Job Duties:

  • As part of a case management team, collaborate with NC State Counseling Center staff, community providers and other campus constituencies in the planning, implementation, and coordination of care of NC State CC clients.
  • Assist students with mental health services coordination and needs, including, but not limited to, referral to community resources and facilitate access to care. This includes coordination and facilitation of hospitalizations and mental health treatment through and post discharge.
  • Follow up to ensure that clients are appropriately assessed, successfully referred, and compliant with treatment recommendations.
  • Provide clinical bridging services for clients until linked with appropriate services.
  • Collaborate with and serve as a consultant for campus CARES team as needed.
  • Initiate and maintain ongoing liaison relationships with community health providers, services, hospitals, and other resources.
  • Monitor reports from on-call service and campus partners, update client files, and notify Counseling Center providers when relevant.
  • Maintain and update the NC State Referral Database.
  • Follow-up with students who made contact with the Counseling Center but have not been seen by a provider.
  • Complete documentation in a timely manner.
  • Collect case management data and complete reports as requested
  • Provide day time and on-call after hours crisis services.
  • Provide emergency/crisis care in the form of triage services.
  • Collaborate and consult with key stakeholders on- and off-campus to develop and maintain comprehensive and multidisciplinary mental health care for students.
  • Consult with faculty, staff, students, family members and student guardians.
  • Requires some evening and weekend work.
  • Provide outreach, consultation and emergency/crisis services.
  • Conduct routine triage appointments for access to services.
  • Conduct brief therapeutic interventions, individual and group counseling
  • Develop support systems to meet client needs by identifying and coordinating a variety of available services. Prepare written clinical and other reports as required.
  • Interpret and explain laws, regulations and services to clients.
  • Develop and maintain a clinical case-management system to monitor high-risk students.
  • Provide supportive counseling and advocacy for clients.
  • Coordinate services and required information with the Office of Student Conduct.
  • Determine quality and effectiveness of services provided and if necessary, develop and implement new processes and procedures.
  • Build and maintain positive working relationships with co-workers, employees of other office and departments in the university and community, using principles of good customer service.
  • Participate in continuing education focusing on ethical requirements for clinical practice and cultural competence.
  • Participate in committee work as well as treatment teams when appropriate.
  • Participate in the training and/or supervision of graduate students and early career clinicians.

  • Shared risk assessment responsibilities:
    • As part of a Counseling Center in-house team, evaluate potentially high risk, violent, and suicidal students.
    • When requested by the University, provide clinical expertise in student cases where there is a concern about actual or potential violence, or serious psychological disturbance.
    • Serve as a consultant to Counseling and other University faculty, staff, and administrators who express concerns about cases involving potential or actual threats of violence, or serious psychological disturbance.

As a land-grant institution, NC State itself was born as an idea: that higher education should bring economic, societal and intellectual prosperity to the masses. From our origins teaching the agricultural and mechanical arts, we’ve grown to become a pre-eminent research enterprise that advances knowledge in science, technology, engineering, math, design, the humanities and social sciences, textiles and veterinary medicine.
Our students, faculty and staff take problems in hand and work with industry, government and nonprofit partners to solve them. Our 34,000-plus high-performing students apply what they learn in the real world, through research, internships, co-ops and world-changing service. That experiential education ensures they leave here with career-ready skills. And those skills come at a reasonable cost: NC State consistently rates as one of the best values in higher education.

Region Description:

Raleigh, NC is one of the fastest-rising cities in America. Rated the best city for business and careers by Forbes magazine, Raleigh is a top spot for young professionals and families, with a downtown that offers vibrant food and music scenes. The area’s foremost companies — including IBM, Cisco Systems, SAS Institute and Lenovo — are some of the country’s top employers. See http://www.ncsu.edu/human_resources/job_applicants/reasons/community/ for more information.

  • Relevant professional degree and licensure in the appropriate clinical field of psychology, social work, or mental health.
  • Licensed at the independent level according to North Carolina laws.
  • Established commitment to culturally informed and responsive services
  • Candidate must possess strong clinical skills, strong risk assessment and case management, and experience in handling crisis situations.
  • Strong interpersonal skills required.
  • Ability to work closely as part of a team

  • Experience in a college counseling center,
  • Experience in coordination of referral services and triage
  • Experience with high risk assessment and support skills.

Commensurate with experience

Please submit your Resume/Vita, Cover Letter and References https://jobs.ncsu.edu/postings/176917