Clinical Care Coordinator

University of Houston,

Counseling and Psychological Services
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Last Posted:

Mon, Jun 20th, '22


Currently reviewing applications

Start Date:

August 1, 2022

Last Updated:

Mon, Jun 20th, '22

  • |
  • Full Time

The Clinical Care Coordinator (CCC) will help to bridge CAPS services with campus and/or community resources. The CCC will help facilitate student access to and utilization of university and/or community resources, particularly clinical treatment resources. The CCC will also provide selected clinical services, primarily in these areas: access/intake, assessment, crisis response, bridging care toward other services, brief individual counseling, and external referral resources for those students who would benefit from a longitudinal care model. The CCC will help ensure that students who get referred out get connected to appropriate care and are provided with assistance to mitigate potential barriers that would otherwise prevent them from starting treatment elsewhere. In the process of serving in this role, the CCC will keep an updated knowledge database of referral resources, maintain relationships with other campus offices and community agencies, and serve as an advocate, case manager, and resource for students.

General Description of Duties:

·         Reach out to students who have been referred out for other services to ensure and document follow-through with service recommendations provided.

·         Proactively reach out to students to assist with mitigating barriers to follow through and providing alternative resources and referrals based on student’s identified need.

·         Provide motivational interviewing to assist student if self-imposed barriers are identified.

·         Follow up with students post-referral to evaluate satisfaction with referral resource and referral process

·         Provide interim treatment and support to select students who are unable to get connected to external counseling due to financial or other barriers that cannot be immediately resolved.

·         Create and maintain database of current referral resources including treatment providers and on-campus/ off-campus resources such as social, financial, and academic resources.

·         Communicate with community providers and agencies external to the university to expand and maintain referral networks and relationships.

·         Serve as consultant to CAPS staff regarding referral and resource questions

·         Other duties as assigned.


About CAPS:

The University of Houston’s Counseling and Psychological Services (CAPS) is a vital department within the Health and Well-Being (HWB) portfolio. We work closely with our HWB partners, which include the Student Health Center; Campus Recreation; UH Wellness; Justin Dart, Jr. Student Accessibility Center; and Cougars in Recovery. CAPS is accredited by the International Association of Counseling Services and also offers an APA accredited internship in Health Service Psychology.  Our staff consists of licensed psychologists, doctoral and masters level mental health professionals, and advanced graduate trainees in counseling, clinical, and school psychology.  Within our Stepped Care model, our services include triage, essential skills workshops, single session therapy, group counseling, short-term couples and individual counseling. We also offer a large number of resources and outreach to include “Let’s Talk”, QPR, and on demand trainings on a variety of mental health topics.

 The University of Houston's Counseling and Psychological Services (CAPS) is committed to the promotion and affirmation of diversity through a safe and welcoming environment. Our declared mission in providing mental health services emphasizes that people representing the rich diversity of our campus who use our services receive respectful treatment. As one of the most diverse campuses in the country, we have a particular responsibility and opportunity to promote and live up to these convictions.

About the University of Houston

It is only one of three Tier One public research institutions in the nation designated as a Hispanic-Serving Institution (HSI) by the U. S. Department of Education Office of Postsecondary Education. It is also designated as an Asian-American Serving Institution (U. S. Department of Education, 2012).

The University of Houston is an Equal Opportunity/Affirmative Action institution. Minorities, women, veterans and persons with disabilities are encouraged to apply. Additionally, the University prohibits discrimination in employment on the basis of sexual orientation, gender identity or gender expression.


·         Master's degree required in a relevant field, with relevant experience in a mental health setting.

·         Licensed to practice independently.

·         Demonstrated skill and experience in case management.

·         Organizational and computer skills to effectively maintain a tracking system. Ability to utilize an electronic health record

·         Ability to handle a busy caseload in a dynamic environment, and help prioritize and manage multiple clients through the crisis phase and completion of successful referral to community.

·         Demonstrated competency in crisis consultation or intervention and working with collateral parties within complex systems.

·         Collaborative spirit of warmth, flexibility, acceptance, and respect for students and colleagues. Team oriented and "user friendly" for students and campus constituents.

·         Multicultural awareness, knowledge, responsiveness, and commitment in serving a diverse student population.

·         Ability to handle spontaneous work demands while undertaking projects that require advance planning.


·         Interest and experience with developmental and mental health needs of college students.

·         Experience with assessment, triage, crisis intervention, and/or brief counseling in mental health settings.

·         Knowledge of local resources.

·         Experience with higher education. 


Commensurate with experience.


1) Complete the HR application

2) Include your resume/cv

3) Cover Letter