Director, Counseling and Psychological Services

Cal Poly Pomona State University,

Counseling and Psychological Services
Receive a list of new jobs daily:
Last Posted:

Tue, Nov 15th, '22


Open Until Filled First Review: November 29, 2022

Start Date:

March 1, 2023

Last Updated:

Mon, Dec 5th, '22

  • |
  • Full Time

Job no: 521122
Work type: Management (MPP)
Location: Pomona
Categories: MPP, Administrative, At-Will, Full Time, Telecommute eligible (work onsite as scheduled and/or as requested and telecommute as scheduled)

Type of Appointment: Full-time, Management Personnel Plan (MPP II)


Counseling & Psychological Services (CAPS), which includes Survivor Advocacy Services, is one component within the Division of Student Affairs. CAPS is part of the Health & Wellbeing Cluster alongside Student Health Services and the Care Center (Student Affairs Case Management and Basic Needs Services) within the Division of Student Affairs. The Director reports to the AVP of Health & Wellbeing. Counseling and Psychological Services provides a variety of mental health and outreach services to the University community at large. One of the department's primary goals is to enhance the psychosocial development and emotional well being of students, thus contributing to CPP's retention efforts. In performing the duties and responsibilities of this position, the Director must demonstrate attitudes, behaviors, and work ethic that exemplify the mission and goals of the division in response to assisting students with mental health concerns. 



 Administrative Duties

Interact closely with every level of departmental personnel in performing a wide range of duties and responsibilities; interact with virtually every constituency within the campus community (students, staff, faculty, administrators, visitors) on a regular basis. Collaborate with departmental staff and/or interface with members of the campus community in the implementation of clinical services, outreach programs, consultations, training, and crisis intervention.

 Address confidential and sensitive matters emanating from the department of Counseling and Psychological Services and other administrative offices, academic colleges, and/or student service units. Provide regular updates to the Associate Vice President as needed, and respond to other administrative requests that serve to assist the campus community. As such, generally answers questions and responds to situations in which judgment, confidentiality, tact, discretion, knowledge and diplomacy are critical, especially in response to crises, emergency services/hospitalizations, confidential documents/information, and in working with departmental clientele in need of unique services. Demonstrate proficiency in interpersonal and communication skills, public speaking, and in written communications. Make decisions based on sound reasoning and with confidence.

 Play an integral on the Students of Concern team and other collaborative groups designed to address mental health, wellbeing, and retention of students. Remain current on national best practices regarding university response to student mental health crises and serve as subject matter expert and key collaborator on all student mental health issues. Understand the need for, value, and proactively work to build collaborative communication and partnership between CAPS and Students of Concern team colleagues. At all times, approach the work from a collaborative perspective grounded in innovation.

 Meet regularly with the Associate Vice President (and/or upon request), regarding departmental operations and updates, budgetary and personnel matters, and/or clinical service delivery. Participate in regularly scheduled meetings, including Student Affairs Cabinet and Students of Concern, and serve as a member of the Health and Wellbeing Leadership Team. Meets regularly with key staff members to address the effectiveness of services, policies and procedures, and evaluative measures. Provides updates and makes recommendations to point persons within the department and the division, respectively.

 In the role of manager, provide first- and/or second-level supervision to professional counselors, administrative assistants, and non-licensed counselors. Write and deliver performance evaluations to SSP-AR level staff, other professional and administrative support staff. Assist staff in formulating individual performance goals and/or work plans that enhance and support the department's mission and goals. Meet regularly with direct reports to assess their progress toward established goals, provide support and direction, promote accountability, enforce deadlines, provide feedback related to ongoing performance, and to acknowledge meritorious performance. Provide and/or organize training sessions and professional development opportunities to promote collegiality, optimum and ethical performance, and teamwork. Empower staff to make independent decisions at appropriate operational levels. Complete performance evaluations in a timely manner and recommend appropriate personnel actions. Approve and sign time and attendance reports forwarding them to payroll services.

 Ensure that the legal and ethical standards of psychology are upheld in the execution of clinical services, front desk operations, department programs and documentation. Maintain a working knowledge of legal and ethical guidelines, policies, procedures in the field of psychology in order to make accurate clinical decisions and referrals with regard to treatment planning, consultation, case management and emergency services. Ensure that professional counselors, clerical staff and interns maintain a proficient understanding of laws and regulations and provide services accordingly. Responsible for ensuring the development, maintenance and revision of the department's policy and procedure manual. Oversee the process of clinical data collection, and the development of clinical surveys and outcome measures, to ensure the protection of client rights and the quality of mental health care. Research and write reports related to departmental programs and services.

 Perform other responsibilities and duties as needed, to carry out CAPS services within the department, to the University at large, and to relevant community constituencies as determined and assigned by the AVP for Health and Wellbeing. Such services may include: clinical service delivery, the generation of reports/documents, research projects, committee work, special projects, and/or participation in campus events. Provide psychological assessment and testing services as needed. Serve as the Administrator in Charge upon request and in the absence of the AVP; attend departmental, university- wide, and community meetings; participate in professional development activities/training to enhance job performance; and facilitate professional development training seminars, and/or presentations as a means to contribute to staff development.

 Management of Clinical Services

Ensure the appropriate assessment and implementation of a range of clinical services that is offered via CAPS (crisis coverage/intervention, intakes, walk-ins, clinical service delivery, wellbeing workshop series, groups, etc.). Determine the effectiveness and outcome of these treatment interventions as guidelines for service enhancement. Assist in developing and institutionalizing departmental policies and procedures related to clinical service delivery, by providing relevant feedback/information.

 Ensure that staff (professional counselors, administrative support staff, and student workers) are kept abreast of the laws and ethics pertaining to the delivery of clinical services. Supervise and evaluate counselors and Survivor Advocate regarding their overall performance.

 Supervise administrative support staff to ensure a smooth execution of front desk procedures/protocol when assisting clients. Provide administrative support staff with training in effective clinical protocol when serving distressed clients and in managing clinical emergencies. Collaborate with the professional counselors and administrative support staff, respectively, to update/maintain forms, documents, brochures, fliers, and marketing strategies related to clinical service delivery. Build strategic alliances and network with academic departments and university divisions as a means to enhance the visibility and utilization of CAPS' clinical services. Review and respond to subpoenas, client record requests, and requests related to student withdrawals and retroactive withdrawals. Oversee and facilitate administrative procedures related to the withdrawal process (e.g., consultation with counselors, case review, completion of relevant paperwork, making appropriate contacts).

 Indirect Clinical Service Delivery

Provide training, outreach services, consultation, and/or psycho-educational programs to various constituencies on campus (e.g., student organizations, faculty and staff), and/or to community affiliates. Serve as a resource to various university offices in an effort to enhance student life, community living, and student retention. Provide clinical supervision and training to graduate interns (when present) and professional clinical staff as needed.

 Direct Clinical Service Delivery

Provide counseling services as needed, including individual, group, and/or wellbeing workshops; initial screenings/intakes of students seeking services; crisis coverage and emergency intervention (including hospitalization procedures); the facilitation of on campus and external resources as needed/when appropriate. Provide treatment planning, case management, psychological assessment and clinical conceptualizations.

 Other Duties as Assigned

May include but not limited to special assignments or projects by the AVP including research for funding opportunities to enhance the Department of Counseling as well as other areas within the Cluster of Health and Wellbeing.  

COVID-19 Vaccination

CSU requires faculty, staff, and students who physically access campus facilities or programs to be fully vaccinated against COVID-19, which includes obtaining a COVID-19 booster dose, or declare a medical or religious exemption from doing so.  Any candidates advanced in a currently open search process should be prepared to comply with this requirement. See policy at


Out of State Work

The California State University (CSU) system is a network of twenty-three public universities providing access to a quality education through the support of California taxpayers. Part of CSU’s mission is to prepare educated, responsible individuals to contribute to California’s schools, economy, culture, and future. As an agency of the State of California, the CSU’s business operations almost exclusively reside within California.   The CSU Out-of-State Employment Policy prohibits hiring employees to perform CSU-related work outside California. See policy at


Background Check

Cal Poly Pomona will make a conditional offer of employment, pending the satisfactory completion of a background check (including a criminal records check). The conditional offer of employment may be rescinded if the background check reveals disqualifying information, and/or it is discovered that the candidate knowingly withheld or falsified information.  In determining the suitability of the candidate for the position, Cal Poly Pomona will give an individualized assessment to any criminal conviction history, considering such factors as the nature, gravity and recency of the conviction, the candidate’s conduct, performance or rehabilitation efforts since the conviction and the nature of the job applied for. See policy at  



Cal Poly Pomona hires only individuals lawfully authorized to work in the United States. In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification form upon hire.  See Form I-9 Acceptable Documents at


Outside Employment Disclosure 

Prospective Executive and Management Plan Personnel employees must disclose all current outside employment at the time of hire as a precondition of hire and at the following times after hire: annually in July, within 30 days of accepting outside employment, and upon their manager’s request.  See policy at


Child Abuse/Neglect Reporting Act (CANRA)

The person holding this position is considered a “mandated reporter” under the California Child Abuse and Neglect Reporting Act and is required to comply with the requirements set forth in CSU Executive Order 1083 as a condition of employment. See policy at



Cal Poly Pomona is a smoke and tobacco-free campus.  See policy at


Clery Act

In compliance with state and federal crime awareness and campus security legislation, including The Jeanne Clery Disclosure of Campus Security Policy and Crime Statistics Act, California Education Code section 67380, and the Higher Education Opportunity Act (HEOA), the Cal Poly Pomona Annual Security and Fire Safety Report is available at:


Reasonable Accommodation

We provide reasonable accommodations to applicants and employees with disabilities. Applicants with questions about access or requiring a reasonable accommodation for any part of the application or hiring process should contact the ADA Coordinator by email at More information is available at:



Cal Poly Pomona is an Equal Opportunity, Affirmative Action Employer. The university subscribes to the pay transparency nondiscrimination provision and all state and federal regulations that prohibit discrimination based on race, color, religion, national origin, sex, gender identity/gender expression, sexual orientation, marital status, pregnancy, age, disability, genetic information, medical condition, and covered veteran status. More information is available at: and at


California State Polytechnic University, Pomona invites applications for a non-instructional, non-tenure track faculty position in Counseling to be embedded in the College of Environmental Design as part of Counseling and Psychological Services (CAPS). 

Highly regarded among its peer institutions, Cal Poly Pomona is No. 3 in the U.S. News and World Report rankings of top public regional universities in the west and was named the No. 28 best-value college in the nation by Money Magazine. Cal Poly Pomona, a Hispanic-Serving Institution and an Asian American and Native American Pacific Islander-Serving Institution, stands as a national leader in promoting social mobility, and was placed among the 25 top institutions in the country in awarding bachelor’s degrees to minoritized students by Diverse Issues in Higher Education.  

The Cal Poly Pomona campus is located less than 30 miles east of downtown Los Angeles at the intersection of Los Angeles, Orange, Riverside and San Bernardino counties. It is within an hour’s drive of beaches, mountains and deserts. For additional information about the university, please visit

Student Population.  California residents comprise the majority (96%) of applicants to undergraduate programs at Cal Poly Pomona – nearly half (49%) of new students were transfers in Fall 2020.  58% of Cal Poly Pomona students are first generation, 70% receive financial aid, and 44% qualify as Pell-eligible.  The university enrolls a diverse student body that identifies as 49% Latinx, 21% Asian, 15% White, 3% Black, 5% International, 3% two or more races, 3% unknown, and less than 1% Native Hawaiian or Native Pacific Islander and less than 1% Native American Indigenous. 39% of the student body were STEM majors with the top enrolled programs including psychology, mechanical engineering, civil engineering, biology and computer science.

      • Possession of a master’s degree in Counseling Psychology, Clinical Psychology, Marriage and Family Therapy, Clinical Social Work or related field.
      • A valid license to practice as mental health provider in the State of California (e.g., LMFT or LCSW). 
  • At least 3 years of successful administrative experience in a mental health organization and/or university counseling center of comparable scale and complexity. 
  • Knowledge of and expertise with mental health models, accreditation standards, and policy and procedures related to the field of psychology. Knowledge and experience with integrated health and wellbeing models. Successful experience supervising and evaluating employees, resolving conflicts and encouraging diverse staff to work well together. A background in developing and facilitating programs, outreach services, consultation and mediation interventions. Expertise and/or experience in crisis intervention and working with a broad range of presenting problems and constituencies. Experience working with data collection, needs assessment, mental health surveys, and outcome measures to assess service effectiveness and to promote quality improvement. Ability to counsel individuals utilizing professional therapy orientations, techniques, and strategies while meeting the needs of multicultural, multi-gendered, and multi-aged clientele; ability to respond to situations with knowledge and understanding of diversity issues and cultural factors. Superior oral and written communication skills, including demonstrated ability to make effective oral presentations, facilitate an open exchange of ideas, and write clear and concise notes, documents, and reports. Superior interpersonal skills and the ability to collaborate with and respond to multiple constituencies and make meaningful connections at all levels of an organization. Demonstrated ability to make independent decisions, exercise sound judgment, and to multi-task and set priorities. Knowledge of Electronic Medical Record Systems such as Point and Click
  • A doctoral degree in Counseling Psychology, Clinical Psychology, Marriage and Family Therapy, Clinical Social Work or related field.
  • Knowledge of or ability to understand the role and functioning of University Counseling Centers; previous experience working in a University Counseling Center setting, Student affairs, and/or higher education. Background and experience working with Behavioral Intervention teams and Crisis management teams. Research background and/or experience related to mental health services; experience with data collection/analyses and related report writing. Experience training and outreach services in a university or similar setting. 

 Commensurate with Qualifications and Experience

  • Application
  • Cover letter
  • Resume or CV
  • Three References