Assistant Director of Clinical Operations Diversity

Grand Valley State University,

University Counseling Center
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Last Posted:

Mon, Nov 28th, '22


Review of applications will begin on December 8, 2022, but the posting may be closed at any time at the discretion of the university.

Start Date:

Preferred starting date February 2023 

Last Updated:

Tue, Nov 29th, '22

  • |
  • Full Time

The Assistant Director of Clinical Operations is a member of the University Counseling Center’s administrative team, providing management of the Center’s customer service/scheduling operations, coordination of Pew campus and satellite locations, and oversite of telehealth and clinical technology. This position provides supervision and performance evaluation of professional support staff and clinical staff. The Assistant Director works in conjunction with the Associate Director of Clinical & Crisis Services to ensure service efficiency and assists the administrative team in creating a culture of organizational health.

Responsibilities – Essential Functions:  

  • Provide leadership and oversight for IACS accredited counseling center’s day-to-day front desk and scheduling operations
  • Point person for daily consultations with front desk staff to ensure customer service
  • Provide performance evaluation, mentorship, and leadership to professional support staff and clinical staff members coordinating clinical service areas
  • Provide leadership for Pew campus and embedded services:  Train and liaison to support staff, implement office and crisis procedures, and maintain collaborative relationships with Pew/other campuses staff/faculty
  • Provide culturally sensitive individual, group, and crisis intervention over a broad range of mental health concerns
  • Supervision to trainees and unlicensed staff
  • Provide consultation and outreach activities to the University community
  • Participate in Student Affairs activities pertinent to student well-being, including serving on university committees
  • Other duties as assigned by the Director or Clinical Director

Department/Division:  The University Counseling Center, Division of Student Affairs. The University Counseling Center is an IACS accredited comprehensive psychological services center and provides an APA-accredited doctoral internship in psychology and an MSW internship. The center is well integrated within the university (with services at both the Allendale and Pew campuses) and has strong supportive partnerships across campus, with access to excellent student affairs collaborations and leadership. Center staff are innovative, multidisciplinary, collegial, and invested in training and working collaboratively to ensure quality delivery of services to a diverse student body. The center strives for work-life balance, inclusive supportive relationships, and ample professional development opportunities for staff.

Inclusion Statement:  Multicultural competency is core to the work we do each day. We strive to provide safe and affirming spaces for students to discuss concerns they face through the lens of their identities. We acknowledge the impact of power, privilege, oppression, stereotypes, and discrimination on the basis of age, color, disability, familial status, height, marital status, national origin, political affiliation, race, religion, sex/gender (including gender identity and expression), sexual orientation, veteran or active-duty military status, weight, and other identities. We work to create spaces for students to feel heard, accepted, and affirmed. We recognize that being culturally humble is a lifelong journey. We are committed to this journey and continue with ongoing professional and personal development in this area.

Campus:  Established in 1960, Grand Valley State University has an enrollment of over 21,000. Committed to excellence, Grand Valley offers learners personalized attention through relatively small classes and excellent student services. GVSU's main campus is in Allendale which is about 12 miles west of Grand Rapids and 12sp miles east of Lake Michigan with its beautiful beaches. The 1,237-acre campus includes both rolling hills to the west and deeply wooded ravines to the east. The city of Grand Rapids combines a diverse economy, strong public/parochial schools, outstanding cultural and recreational opportunities, and excellent health care to create a high quality of life for area residents.


Required Qualifications and Education:

  • Doctorate in counseling or clinical psychology, master’s in social work or counseling, or comparable degree
  • Licensed (or immediately eligible) as a psychologist, counselor, or clinical social worker in Michigan
  • Minimum of three years post-licensure clinical experience
  • Leadership role in a healthcare or mental health setting
  • Supervisory experience with trainees and/or professional staff
  • Commitment to working with diverse student populations in an affirming environment
  • Strong clinical, management, collaboration, and interpersonal skills
  • Experience providing individual therapy in a clinical setting
  • Experience providing crisis intervention

Preferred Qualifications and Education: 

  • Experience in a college/university counseling center
  • Experience providing leadership in counseling center clinical services or clinical operations
  • Experience providing supervision and performance evaluation for professional and support/reception staff members
  • Interest and/or experience with psychological assessment inventories and training doctoral interns on assessment practices

Salary range $80,000-82,500, commensurate with experience. There is an excellent fringe benefits package, including: University 12% retirement contribution (no matching required), twenty vacation days, 16 university holidays, and professional development time and funds.


Apply online at  select "Apply now". Please include a cover letter and vita. The online application will allow you to attach these documents electronically. On the application, you will be required to provide names, phone numbers, and e-mail addresses for three professional references. If you have questions or need assistance, call Human Resources at 616-331-2215.