Assistant Director of Clinical Services

East Tennessee State University,

Counseling Center
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Last Posted:

Tue, Aug 22nd, '23



Start Date:


Last Updated:

Tue, Aug 22nd, '23

  • |
  • Full Time

The Assistant Director of Clinical Services will be responsible for the coordination of the clinical services of the center. The position will utilize clinical data to inform service delivery and to reallocate resources when necessary. A primary function of this role will be to maintain quality assurance through review and implementation of the Center’s policies and procedures. As a member of the leadership team, The Assistant Director will have shared responsibility for operation of the Center, including providing administrative supervision to a portion of the professional staff, assisting the Director in performance evaluations, and acting as Director when the Director is unavailable. In addition to the administrative roles outlined above, the Assistant Director is a licensed mental health provider who offers a broad range of clinical services to students and to the university community (e.g., personal and group counseling, consultation, outreach, supervision of trainees).


·         Assume professional responsibility and accountability for clinical services provided by the agency. Is responsible for revising Policies and Procedures Manual and for seeing that policies are followed. Provide timely and direct feedback as needed to Center staff. Monitor staff caseloads and adherence to semester contracts.

·         Oversee implementation and scheduling of Counseling Center services that fall under the stepped care model of the Center (e.g., Needs Assessments, Relaxation Room, Personal and Group Counseling, Let’s Talk, Outreach, Case Management)

·         Maintain thorough and accurate records and statistics regarding clinical service to systematically evaluate the Center and give feedback to staff.  Such information is also presented in the Counseling Center annual report.

·         Monitor the electronic health record and management system, Titanium, including conducting regular record audits, ensuring timely completion of documentation by staff, creating and updating forms/notes, and managing system and user settings.

·         Prepare professional annual report summaries and data targeted to division strategic planning

·         Develop and oversee a peer education/support program in collaboration with the Outreach Coordinator and the Assistant Director for Student Wellness

·         Collaborate with campus partners to implement a comprehensive plan to address mental health disparities and improve wellness on campus

·         Responsible for development and the coordination of crisis management procedures within the Counseling Center.  Includes management of on-call rotations, provision of relevant crisis management trainings, coordination of postvention efforts, and serves as the primary liaison to Protocall.

·         Miscellaneous administrative tasks as needed such as: addressing record requests, overseeing assignment of client cases, eliciting client and stakeholder feedback, hiring and training personnel, and chairing counseling center committees

·         Responsible for development and evaluation of forms used by the Center. Suggests and drafts relevant revisions of forms for discussion and approval by staff.

·         Monitor current trends and best practices for services within university counseling centers

·         Responsible for keeping up to date on legal issues relevant to delivery of clinical services.  Disseminate this information to all staff and ensures that clinical practice remains within legal guidelines.

·         Ensure that Counseling Center files and records are maintained in a manner that legal and ethical standards are maintained as suggested by the American Psychological Association (APA), the International Association of Counseling Services (IACS), and other professional associations.

·         Collaborate with Assistant Director of Training to evaluate training program policies and procedures.


Knowledge, Skills, and Abilities


·         Knowledge of and adherence to professional legal and ethical practices in clinical counseling and supervision

·         Knowledge of and sensitivity to issues around diversity, equity, and inclusion, particularly related to mental health and well-being and access to services and support on campus

·         Experience as a clinical supervisor (includes supervision provided to other trainees while in a doctoral program)

·         Experience working in a university counseling center or other multidisciplinary clinic

·         Experience/training in treating presenting concerns commonly seen in young adults (sexual assault, trauma, eating and body issues, LGBTQIA+ issues, ADHD, etc.)

·         Ability to communicate effectively in verbal and written form

·         Ability to effectively use advertising and marketing strategies to promote and clarify services

·         Ability to provide effective leadership and to promote positive interaction with staff, colleagues, administrators, faculty, students, and community professionals

·         Ability to plan, develop, and implement short and long-range goals in line with university and divisional strategic plans

·         Ability to process, analyze, and interpret statistical data and to use the same in developing reports

  • ETSU enrolls over 14,600 undergraduate and graduate students; employs 2,750 faculty and staff
  • Nationally recognized for its work in rural medicine and primary care, education, bluegrass, and country music, and for preparing elite athletes at the ETSU Olympic Training Site
  • Home to the ETSU & General Shale Natural History Museum Visitor Center and Gray Fossil Site, and a short drive to Jonesborough’s International Storytelling Festival, Abingdon’s Barter Theatre, Kingsport’s Bays Mountain Park and Planetarium, Bristol’s Birthplace of Country Music Museum, the Appalachian Trail, and the Great Smoky Mountains.
  • Johnson City is located in the Appalachian Highlands, a gem at the foothills of the mountains of Tennessee, Virginia, and Western North Carolina. Johnson City hosts a number of annual festivals celebrating local culture, music, arts, and culinary delights, including Blue Plum, Little Chicago, Meet the Mountains, Umoja, and Downtown in December. Locals also enjoy the Monthly First Friday celebration, biweekly Farmer’s Market, and weekly Founders After 5 concerts in Founder’s Park from May-October. The area is known for its many outdoor attractions, including: hiking, biking, whitewater rafting, and the best trout fishing in the Southeast.
  • The value of employment at ETSU goes far beyond salary. The official workday is 7.5 hours, which includes a one-hour lunch/meal break. Regular benefited ETSU employees enjoy a full range of benefits, services, and programs including:
    • Paid time off & leave
    • 16 paid holidays
    • Educational Assistance
    • Health and life insurance
    • Retirement
    • Access to University facilities and services and much more!
    Check out the ETSU Human Resources Benefits page for additional information at:

    The ETSU main campus is located in Johnson City, Tennessee, in the beautiful Appalachian Highlands region. The area is characterized by small towns, rich artistic traditions, and lots of outdoor experiences. Numerous lakes, parks, moderate climates, and four distinct seasons facilitate a myriad of outdoor activities. The area offers award-winning public school systems and a family-friendly environment for outdoor enthusiasts.

    Asheville is less than an hour’s drive; Knoxville is just 90 minutes. Within 45 minutes of campus, you can hike on the Appalachian Trail and explore the world-famous rhododendron gardens atop Roan Mountain. The mountain streams create recreation opportunities for skiing, boating, and bass fishing on nearby TVA lakes, while the mountain ridges just over the border in western North Carolina offer snow skiing; and the Great Smoky Mountains National Park is just two hours away.

    ETSU is committed to ensuring that our students, faculty, and staff are valued and work in an environment of openness and acceptance. ETSU is an Equal Opportunity/Affirmative Action employer.

·         Masters or doctorate degree in counseling, clinical psychology, or related field

·         Licensed or license-eligible in the state of Tennessee within one year of hire date


·         Three to five years of experience in mental health field, preferably in higher education

·         Administrative experience including staff management and supervision