Director of Counseling and Psychological Services (CAPS)

Santa Clara University,

Cowell Center
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Last Posted:

Mon, Aug 28th, '23



Start Date:


Last Updated:

Mon, Aug 28th, '23

  • |
  • Full Time

The Director of Counseling and Psychological Services (CAPS) is a senior leader within the Cowell Center and is responsible for providing overall direction, management and clinical leadership and supervision to the diverse and multi-disciplinary Counseling and Psychological Services (CAPS) staff. This position is both accountable and responsible for setting the clinical vision, tools, processes and methods for department success; and ensuring policies and practices are in alignment with department and institutional vision and values. Furthermore, this position is administratively focused with clinical care and caseload expectations. CAPS is committed to the values of multiculturalism and social justice, and is dedicated to providing mental health services that are open to and accepting of every student we serve. This position supports the highest quality of mental health services to students while supporting the vision of the University to make student learning a central goal by facilitating the psychological well-being of the student body.

A successful candidate will be able to showcase a history of working across diverse identities (including but not limited to race, gender, sexuality, and ability status) and demonstrate their commitment to inclusivity. A successful candidate will lead by modeling a deep commitment to cultural humility and equity; and will demonstrate knowledge, understanding, and application of the concept.


Administration (~50%)
1. Assume primary clinical leadership and administrative responsibilities of CAPS, including direct and indirect supervision, as noted below.
2. Monitor the evolving mental health needs of students and initiate the development of new services and programs to meet them.
3. Provide expertise and knowledge to both those supervised and to the Executive Director.
4. Serve on the Cowell Center Management Team.
5. Integrate diversity, equity, and inclusion into all levels of CAPS’ programmatic and clinical policies and practices.
6. Meet regularly with the Executive Director and convene and coordinate the CAPS Management Team to establish and implement collaborative decision-making processes that facilitate staff input and communication on matters related to Cowell Center functioning.
7. Keep abreast of legal liability issues relevant to the provision of psychological services and work to ensure compliance with highest ethical standards and legal mandates in all areas of service delivery.
8. Responsible for developing, updating, and ensuring adherence to the Center’s policies, procedures, and regulations and individually observing all policies and procedures.
9. Coordinate the recruitment, hiring and onboarding of new CAPS staff.
10.Provide leadership, direction, and support to directly, and indirectly, supervised staff including establishing performance goals and expectations.
11.Conduct annual performance evaluation processes for those directly supervised and maintain oversight for all clinical staff performance processes, including the coordination of peer/360 reviews.
12.Create and manage staff expectations, including but not limited, to outreach responsibilities, phone consults and caseloads.
13.Provide leadership to CAPS staff in ways that promote mutual respect, trust, and support of individual strengths; Effectively disseminate information to staff.
14.Provide and coordinate opportunities for continuing education/professional
development for the staff; Encourage and support participation of staff in appropriate professional development offerings and work with individual staff to establish and monitor their professional development plans and opportunities to completion.
15.Provide ongoing training, updates, consultation, and troubleshooting with Electronic Medical Records to clinical and support staff.
16.Assist with training and development for the front desk, other administrative staff, and mental health training to Emergency Medical Technicians (EMTs), as needed.
17.Actively and collaboratively support the mission, goals, and initiatives of the Cowell Center.

Clinical Care (~30%)
1. Oversee the coordination of the crisis management response for the department; daily manage and triage crisis/urgent cases; assessing, intervening and stabilizing clients in a demanding and fast-faced university setting.
2. Provide clinical expertise in evaluation, crisis intervention, individual and group therapies, and treatment planning support.
3. Provide clinical expertise in providing multiculturally competent care while serving a diverse student population.
4. Effectively provide short-term therapy and maintain a limited student client caseload.
5. Demonstrate knowledge and skills related to the differences in care requirements for adolescents and adults, including, but not limited to: growth and development, psychological and psychosocial needs.
6. Provide health education related to promoting client self-care and psychological health.
7. Electronically complete written intake assessments and follow-up progress notes of students in a timely manner.

Consultation, Referral and Outreach Duties (~20%)
1. Provide leadership and effective communication for the Center’s work with faculty, staff, administrators, parents and external constituents in response to student needs.
2. Provide consultation and guidance for crisis/liaison services, including intervention in emergencies and highly acute situations.
3. Provide referrals as needed to other University departments and appropriate community resources.
4. Provide clear information on complex issues related to mental health.
5. Develop and maintain effective relationships, ensure ongoing communication and active collaboration between the Office of Student Life, Residence Life, and other key campus constituents.
6. Participate and lead review, revision, development, and administration of policies and procedures associated with student health and well-being.
7. Oversee CAPS clinical response to tragedy including messaging to the community and coordinating related clinical services.
8. Support and collaborate with the Outreach Coordinator in providing psycho-educational outreach programming to the campus community.
9. Develop and direct outreach programs to the campus community, including the CAPS liaison program.
10.Oversee the coordination and share in the regular rotation of on-call after-hours phone consultation to University staff, including the on-duty Emergency Medical Technicians (EMTs).
11.Appropriately document all consultations.
12.Serve on the University Behavioral Concerns Team.
13.Serve on university-wide committees as appropriate.

1. Assistant Director of Doctoral Training
2. Assistant Director of Master Level Training
3. Assistant Director, Therapist in Residence Program
4. Assistant Director of CAPS Operations

1. Staff Psychologists/Counselors (5)
2. Therapists in Residence (3-5)
3. Clinical Case Manager (1)
4. Psychiatric Nurse Practitioner (1)
5. Trainees and interns (7-8)

1. Collaborate and appropriately consult with Student Health Services to provide care to
students who need medication management for mental health.
2. Provide advice, consultation, and support in the development, implementation and
evaluation of department wide policy.
3. Maintain membership in professional organizations as deemed appropriate.
4. Perform other work-related assignments as assigned and/or required.


Santa Clara University is a comprehensive Jesuit, Catholic university located in California’s Silicon Valley, offering its 8,800 students rigorous undergraduate curricula in arts and sciences, business, and engineering, plus master’s, Ph.D., and law degrees.

Santa Clara University requires all employees to be fully vaccinated and boosted against COVID-19. This mandate allows for limited exemptions and a grace period for new hires to comply with the vaccination requirement.

Santa Clara University does not sponsor work visas for staff positions. If hired, individuals must independently provide proof of their eligibility to work in the United States.

Santa Clara University offers a comprehensive benefits package for benefit eligible employees with programs and resources designed to promote and sustain personal health care, well-being, and the financial objectives of our employees and families. Visit our benefits page  for more information.


To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The items below are representative of the knowledge, skills, abilities, education, and experience required or preferred.
1. This position requires the ability to effectively establish and maintain collaborative working relationships within a diverse multicultural environment.
2. Commitment to understand and support Santa Clara University’s distinctive Jesuit tradition and educational vision and willingness to model institutional values of service to others, community, and diversity.
3. Santa Clara University is committed to Inclusive Excellence, therefore, it is vital all candidates seeking employment be committed to and demonstrate skills, knowledge and awareness to serve the unique needs of our diverse campus community.

1. Masters degree required in counseling or clinical psychology from an accredited program in psychology; Doctorate degree (Ph.D., Psy.D., Ed.D.) preferred.
2. 12-15 years of demonstrated administrative and management experience in counseling or a related field required.
3. Minimum five years experience of clinical supervisory and program management of diverse and multi-disciplinary teams required.
4. State of California License required. Prior college or university counseling experience, preferred.
5. Prior experience addressing the needs of a diverse student population, preferred.
6. Five years post-degree experience with young adults, preferred.
7. Knowledge of Title IX, mental health and disability laws preferred.

1. Continuous learner who is on the pulse of local and national trends in student mental health.
2. Commitment to diversity, equity and inclusion, cognizant of mental health needs and resources for our increasingly diverse student population.
3. Ability to design and implement exceptional clinical care with appropriately balanced use of available technology platforms.
4. Proven track record at recruiting and retaining exceptional clinical staff.
5. Demonstrated ability to use technology in improving the delivery and evaluation of programs and services.
6. Demonstrated knowledge in the application of student development theories.
7. Demonstrated knowledge in addressing the needs of a diverse student population.

1. An exceptional clinician who will carry a limited clinical case load.
2. A clinical expert who will be both a spokesperson and advisor on campus and who will represent SCU externally.
3. Gravitas to present to donors, foundations, funding partners.
4. Effectively skilled at mentoring and coaching staff.

5. Exceptional interpersonal relationship skills for engagement across campus
constituencies - students, faculty, staff, families, etc.
6. Demonstrated presentation skills and ability to communicate effectively in both written and verbal form with a variety of people including students, faculty, staff, alumni, and parents.
7. Demonstrated skills in the application of student development theories.

1. Someone who seeks active engagement with local communities of practice to give SCU students access to the best care.
2. Ability to develop and foster relationships and trust with employees and the SCU community.
3. Ability to work individually and as a team in a collegial, respectful, and professional manner.
4. Ability to maintain confidentiality of all client, CAPS and Cowell Center information at all times.
5. Ability to articulate a vision and set goals that meet or exceed national best practices for student mental health care.
6. Ability to implement data driven decision-making, changing course as needed.
7. Ability to use accountability measures to monitor progress toward goals.
8. Ability to gather, interpret and communicate data across all levels of the organization and externally.
9. Demonstrated ability to implement change management within a campus/clinical setting.
10.Ability to establish professional relationships; interact effectively with diverse constituencies; and maintain confidentiality when required.
11.Ability to work well both individually and as a part of a team in a collegial, respectful, and professional manner.
12.Ability to work independently with a wide variety of student psychological needs.


Hiring Range:

$125,000 to $184,250 per year; commensurate with experience


1. Resume

2. Cover letter

3. Three references