Undocumented Student Services Lead (SSP IV)

California State University, Stanislaus,

Office of the Dean of Students
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Thu, May 30th, '24


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Last Updated:

Thu, May 30th, '24


Undocumented Student Services Lead (SSP IV)

Job no: 537858
Department: Office of the Dean of Students
Work type: Staff
Location: Stanislaus - Turlock
Categories: Unit 4 - APC - Academic Professionals of California, Probationary, Full Time, Education Support Professionals, On-site (work in-person at business location)

Position Summary
(Classified as: Student Services Professional IV)

Full-time position available on or after June 5, 2024 for Warrior Cross Cultural Center.

Under general supervision, the Student Services Professional IV performs highly complex professional Student Services work in reviewing the most difficult individual, group or organizational problems, developing and recommending courses of action, and implementing proposed solutions. Incumbents in this classification typically utilize a combination of high-level analytical skills and high-level interpersonal skills in working on complex problems from the investigation and analysis stage through the solution and implementation stage. This is the first level where assignments regularly impact other Student Services areas and where the scope of assignments is program-wide.

Student Services Professionals are responsible for providing a wide variety of professional services and activities ranging from preadmission to the university through post-graduation. The purpose of these services and activities is to assist students in making successful progress toward their degree objectives; to provide learning experiences which supplement those in the classroom; and to assist and encourage students to utilize effectively the knowledge, skills and abilities learned during their university careers.

Such services and activities may include providing information and guidance to students; assisting students to think through problems and select suitable solutions and courses of action; evaluating student needs and authorizing services; coordinating and administering programs, events, and projects; facilitating student involvement in campus life; advocating the needs of individual students and groups of students to university administrators, faculty and staff; and providing support and assistance to students facing a variety of personal as well as institutional problems, questions and challenges. In addition, Student Services Professionals may serve as “working supervisors” or lead persons.

Job Duties
Duties include but are not limited to:
  • Develop, coordinate, and maintain a diverse set of programs and services that raise awareness of specific student issues.
  • Design and implement reoccurring programming in various areas to support student engagement and success.
  • Establish comprehensive processes and practices for student support, including application and assessment procedures.
  • Develop culturally-inclusive communication protocols and programs to support student success.
  • Collaborate with campus departments and stakeholders to support student community needs.
  • Coordinate with regional partners to create opportunities for student career development and support.
  • Develop and implement comprehensive communication and outreach strategies.
  • Problem-solve effectively during programs and events.
  • Develop and implement assessment and evaluation processes to improve program outcomes.
  • Design and implement inclusive outreach programs and activities.
  • Collaborate with stakeholders to create programs aligned with institutional priorities.
  • Maintain relationships with campus employees and departments to support student activities.
  • Serve as a liaison with community partners for volunteer events and service projects.
  • Develop evaluation and assessment practices for program improvement.
  • Promote student participation in university and community events.
  • Other duties as assigned.

    Minimum Qualifications
    Education: Equivalent to graduation from a four-year college or university in a related field, plus upper division or graduate course work in counseling techniques, interviewing and job related conflict resolutions.
    Experience: Equivalent to four years of progressively responsible professional student services work experience which includes experience in advising students individually and in groups, and in analysis and resolution of complex student services problems. (A master's degree in Counseling, Clinical Psychology, Social Work, or a job-related field may be substituted for one year of professional experience. A doctorate degree and the appropriate internship or clinical training in counseling, guidance or a job-related field may be substituted for two years of the required professional experience for positions with a major responsibility for professional, personal or career or counseling.)

    Preferred Qualifications

  • Experience working directly with undocumented students in the areas of advising, program development, coordination, and student support related services.
  • Experience coordinating events such as conferences, workshops, and trainings in various platforms and settings
  • Experience in providing complex presentations in large and small settings.
  • Experience in outreach, networking, and collaboration with community partners for the support of undocumented student and their families.
  • Experience with high impact practices that facilitate access, success, and equity for diverse student populations.
  • Master's degree in Social Work, Counseling, or related to student services.
  • Bilingual (Spanish/English).

    Knowledge, Skills, Abilities

  • Ability to interpret and apply program rules and regulations.
  • Ability to use initiative and resourcefulness in planning work assignments and in implementing long range program improvements.
  • Ability to obtain factual and interpretive information through interviews.
  • Ability to collect, compile, analyze and evaluate data and make verbal or written presentation based on these data. Ability to recognize multicultural, multi-sexed and multi-aged value systems and work accordingly.
  • Demonstrated ability to make decisions and carry through actions having implications with regard to other program or service areas.
  • Thorough knowledge of the principles of individual and group behavior.
  • General knowledge of the principles, practices and trends of the Student Services field.
  • General knowledge, or the ability to rapidly acquire such knowledge, of the overall operation, functions, and organizational procedures of the campus.
  • Ability to advise students individually and in groups on complex student-related matters.
  • Ability to interpret and evaluate descriptions and explanations of problems brought forward by individuals or student organizations.
  • Thorough knowledge of the policies, procedures, activities, and practices of the program area to which assigned, or the ability to quickly acquire such knowledge.
  • General knowledge of the policies, practices and activities of Student Services programs outside the program to which immediately assigned.
  • General knowledge of the principles, problems and methods of public administration, including organizational, personnel and fiscal management.
  • General knowledge of interview techniques and advanced statistical and research methods.
  • Ability to carry out very complex assignments without detailed instructions.
  • Ability to advise students individually or in groups on varied and complex matters.
  • Ability to determine the appropriate course of action and proper techniques to utilize while engaged with individuals and groups in personal interactions of a sensitive nature.
  • Ability to reason logically and analyze and solve the organizational and operating problems of one or several program areas.
  • Ability to plan, coordinate, initiate actions necessary to implement administrative or group decisions or recommendations and ability to evaluate programs, services, policies and procedures.
  • Ability to analyze and define complex organizational, policy or procedural problems or situations accurately, collect and evaluate data, draw valid conclusions and project consequences of various alternative courses of action.
  • Ability to understand the roles and responsibilities of others and to gauge relationships accordingly by taking into account the variety of the interrelationships, motivations and goals of the members of the organization served.
  • Ability to establish and maintain effective, cooperative and harmonious working relationships with a variety of individuals in circumstances which involve the denial of requests or the necessity to persuade others to accept a different point of view.

    Physical Requirements
    The physical demands described are representative of those that must be met by an employee to successfully perform the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

    Salary Range
    Anticipated salary will be $5,732 - $6,305 per month plus excellent paid benefits. Salary will depend on the qualifications of the successful finalist. (Full range: $5,732 - $8,176 per month)

    Compensation & Benefits
    Commensurate with qualifications and experience. As a member of the 23-campus CSU System, we offer an extremely competitive benefits package that includes, but is not limited to, outstanding vacation, health, dental, and vision plans; a fee waiver education program; membership in the California Public Employees Retirement System (PERS); and 15 paid holidays a year. Link to (Bargaining Unit: 4) Benefits Summary: CSU Employee Benefit Summary

    How to Apply
    To be considered, qualified candidates must submit a completed Stanislaus State online employment application, cover letter, and resume. Applications are accepted electronically only. Please note that failure to completely fill out each section of the online application may result in your application not receiving consideration. To apply online, please click the “Apply Now” button on this page.

    Application Deadline
    OPEN UNTIL FILLED; SCREENING TO BEGIN ON OR AFTER MAY 6, 2024. (Applications received after the screening date will be considered at the discretion of the university.)

    Criminal Background Clearance Notice
    Satisfactory completion of a background check (which includes checks of employment records, education records, criminal records, civil records; and may include motor vehicle records, professional licenses, and sex offender registries, as position requires) is required for employment. CSU will make a conditional offer of employment, which may be rescinded if the background check reveals disqualifying information, and/or it is discovered that the candidate knowingly withheld or falsified information. Failure to satisfactorily complete the background check may affect the continued employment of a current CSU employee who was conditionally offered the position.

    Additional Information
    Campus & Area
    California State University, Stanislaus serves the San Joaquin Valley and is a critical educational resource for a six-county region of approximately 1.5 million people. The University is fully committed to creating a culture of diversity and inclusion - one in which every person in the University community feels safe to express their views without fear of reprisal. Widely recognized for its quality academic programs, the University has 10 nationally accredited programs and 662 faculty members. 94 percent of full-time faculty holds doctorates or terminal degrees in their fields. The University offers 43 undergraduate majors, 16 master's programs, 7 post-graduate credentials, a doctorate in education and serves more than 10,000 students. New instructional facilities have been built for the unique pedagogy of professional programs, laboratory sciences and performing arts.

    Stanislaus State continues to receive national recognition with its ranking as one of the best 384 colleges in the nation by The Princeton Review. The University was one of 12 public universities in the nation to be recognized by the American Association of State Colleges and Universities for demonstrating exceptional performance in retention and graduation rates. In addition, U.S. News and World Report ranks Stanislaus State in its top 10 among public universities in the West, while Washington Monthly honored Stanislaus State as the West's No. 1 university for the money. Stanislaus State also is recognized as a Hispanic-Serving Institution (HSI) by the U.S. Department of Education.

    Clery Act Disclosure

    Pursuant to the Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act, the annual security report (ASR), is now available for viewing at https://www.csustan.edu/annual-campus-security-report. The ASR contains the current security and safety-related policy statements, emergency preparedness and evacuation information, crime prevention and sexual assault prevention information, and drug and alcohol prevention programming. The ASR also contains statistics of Clery Act crimes for Stanislaus State for the previous three years. A paper copy of the ASR is available upon request by contacting the office of the Clery Director located at One University Circle, Turlock, CA 95382.

    Equal Employment Opportunity

    The university is an Equal Opportunity Employer and does not discriminate against persons on the basis of race, religion, color, ancestry, age, disability, genetic information, gender, gender identity, gender expression, marital status, medical condition, national origin, sex, sexual orientation, covered veteran status, or any other protected status. All qualified individuals are encouraged to apply. The person holding this position is considered a ‘mandated reporter' under the California Child Abuse and Neglect Reporting Act and is required to comply with the requirements set forth in CSU Executive Order 1083, revised 7/21/17, as a condition of employment.

    Applicants requiring necessary accommodations to the application process may contact the Human Resources Department at (209) 667-3351. California Relay Service is available at (800) 735-2922 voice and (800) 735-2929 TDD. As a federal contractor, we are committed to attracting a diverse applicant pool. Please consider completing the Voluntary Self-Identification of Disability form (your response will not be shared with the search committee) at: Voluntary Self-Identification of Disability PDF Form.

    CSU Stanislaus hires only individuals lawfully authorized to work in the United States. In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification document form upon hire.

    The CSU is a state entity whose business operations reside within the State of California. The CSU prohibits hiring employees to perform CSU-related work outside California.

    The individuals who appear to be the best qualified for this position will be contacted by telephone or email for an interview.


    To apply, visit https://careers.csustan.edu/st/en-us/job/537858/undocumented-student-services-lead-ssp-iv

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