POSITION DESCRIPTION
THE DEPARTMENT:
Counseling and Psychological Services (CAPS) is an organizational unit of the Campus Health and Wellbeing Cluster within the Division of Student Affairs. The unit strives for excellence in student services by adhering to the Values adopted by the Division (i .e., a Student-Centered Philosophy, integrity, Interconnectedness, Passion, Quality, and Richness of Diversity). In keeping with these Values, Counseling and Psychological Services provides a variety of mental health and outreach services to the University community at large. One of the department's primary goals is to enhance the psychosocial development and emotional well-being of students, thus contributing to their retention and graduation from the University. In performing the duties and responsibilities of this position, the Director should demonstrate attitudes, behaviors, and work ethic that exemplify the Divisional Values, in response to assisting students with mental health concerns.
DUTIES AND RESPONSIBILITIES:
ADMINISTRATIVE DUTIES
- Interact closely with every level of departmental personnel in performing a wide range of duties; interact with virtually every constituency within the campus community (students, staff, faculty, administrators, parents) on a regular basis.
- Collaborate with CAPS Director, departmental staff, and/or members of the campus community in the implementation of clinical services, outreach programs, consultation, training, and crisis intervention.
- Address confidential and sensitive matters emanating from the department of Counseling and Psychological Services and other administrative offices, academic colleges, and/or student service units.
- Provide regular updates to the CAPS Director as needed, and respond to other administrative requests that serve the department and campus community.
- Answers questions and responds to situations in which judgment, confidentiality, tact, discretion, knowledge and diplomacy are critical, especially in response to crises, emergency services/hospitalizations, confidential documents/information, and in working with clientele in need of unique services.
- Manage clinical case assignment and lead the clinical consultation meeting to ensure best treatment intervention practices are being used.
- As part of the department's Management Team, provide supervision and work with the department's Dean in completing performance evaluations for professional counselors, administrative assistants, and graduate level interns.
- Assists in providing staff support and direction, promoting accountability, enforcing deadlines, and provide feedback related to ongoing performance.
- Provide and/or organize training sessions and professional development opportunities to promote collegiality, optimum and ethical performance, and teamwork. Empower staff to make independent decisions at appropriate operational levels.
- Assists the CAPS Director in responding to after-hour emergencies throughout the calendar year (i.e., including summer), including serving as a point person on the ProtoCall/after hours service contact list.
- Monitor staff serving in departmental liaison and coordinator roles to ensure relevance and adherence to policy In collaboration with the CAPS Director, ensure that staff (professional counselors, administrative support staff, and interns) are kept abreast of the laws and ethics pertaining to the delivery of clinical services and documentation.
- Build strategic alliances with community mental health providers and private practitioners to facilitate off campus referrals.
- In collaboration with the CAPS Director, oversee the development, management and quality of a comprehensive clinical training program designed to meet the supervision and training needs of graduate/doctorate level interns, provide feedback to the screening and selection process of interns, direct supervision (individual/group) to interns, and verbal and written feedback in relationship to the interns' performance, professional conduct, and clinical outcomes with clients.
- In collaboration with CAPS crisis and counseling staff, oversees the crisis and case management services and manage students in crisis and those whose behavioral difficulties impact the campus.
- Provide brief crisis sessions to students for re-stabilization purpose, if needed. Provide limited crisis consultation and referrals for staff and faculty in crisis.
- Provide administrative support staff with training in effective clinical protocol when serving distressed clients and in managing clinical emergencies.
- Collaborate with the professional counselors and administrative support staff, respectively, to update/maintain forms, documents, brochures, fliers, and marketing strategies related to clinical service delivery.
- Build strategic alliances and network with academic departments and University divisions as a means to enhance the visibility and utilization of CAPS’ services. Review and respond to subpoenas, client record requests, and requests related to student withdrawals and retroactive withdrawals.
- Oversee and facilitate administrative procedures related to the withdrawal process (e.g., case review, completion of relevant paperwork, making appropriate contacts).
- Perform other responsibilities and duties as needed, to carry out CAPS services within the department and to the University, as determined and assigned by the CAPS Director, AVP, or VP of Student Affairs. Such services may include: the generation of reports/documents, research projects, committee work, special projects, and/or participation in campus events.
- Serve as the Administrator in Charge upon request and in the absence of the Director; attend departmental, university-wide, and community meetings; participate in professional development activities/training to enhance job performance; and facilitate professional development training seminars, and/or presentations as a means to contribute to staff development.
DIRECT CLINICAL SERVICE DELIVERY
- Conduct clinical assessment/intake evaluations; provide individual, couple, family or group counseling, crisis intervention, hospitalization and other emergency response.
- Utilize clinical conceptualization, treatment planning, and case management to facilitate clinical effectiveness.
- Provide mental health consultation and facilitate on and off campus referrals, as needed. Administer, interpret and reporting on psychological assessments/testing, as needed.
- Maintain/demonstrate a current command of knowledge in professional counseling theory, research, practice, legal and ethical guidelines, and CAPS policies and procedures. Employ a variety of therapeutic methods to effectively counsel clients with a full range of psychological issues. .
- Demonstrate cultural sensitivity and competence addressing needs of diverse clients.
- Apply legal and ethical standards of the profession in executing clinical services. Utilize consultation opportunities for treatment planning, and to ensure service quality and adherence to legal and ethical mandates.
INDIRECT CLINICAL SERVICES
- Maintain records/case notes pertaining to client caseload and other service delivery.
- Apply legal and ethical standards of the profession in providing case management, documentation and record keeping. Attend departmental meetings as scheduled, needed and/or as requested by the CAPS Director.
- Participate in other activities, as needed, to carry out CAPS services within the department and to relevant University constituencies, as determined and assigned by the CAPS Director, including taking on additional caseload, generating reports/documents, conducting research or special projects, committee work, and/or participating in campus events, student peer education programs, consultation services, workshops, training modules, and faculty/student orientation programs.
- Evening and weekend hours will be required to fulfill responsibilities of this position with a schedule on some days of 8am to 7pm.
- Must be able to respond to a crisis situations on campus, including after normal business hours, weekends, and holidays.
ABOUT CAL POLY POMONA
Cal Poly Pomona is one of three polytechnic universities in
the 23-campus California State
University system and among 12 such institutions nationwide. Since its
founding in 1938, Cal Poly Pomona students have participated in an integrative
experiential learning education that is inclusive, relevant, and values diverse
perspectives and experiences. With a variety of degree programs in the arts,
humanities, sciences, engineering, and professional disciplines, the university
is well known for its learn-by-doing approach and Teacher
Scholar Model.
The university is noted for its scenic and historic
1,400-acre campus, which was once the winter ranch of cereal magnate W.K.
Kellogg. We acknowledge that Cal Poly Pomona resides on the territorial and
homelands of the Tongva and Tataavium people who are the traditional land
caretakers of Tovaangar. The university’s nearly 30,000 students are
taught and mentored by the campus’s more than 1,400 faculty as part of 54
Baccalaureate and 29 Master’s degree programs, 11 credential and certificate
programs, and a doctorate in educational leadership.
Highly regarded among its peer institutions, Cal Poly Pomona
is No. 2 in the U.S. News and World Report rankings of top public regional
universities in the west and was named the No. 28 best value college in the
nation by Money Magazine. Cal Poly Pomona, a Hispanic-Serving Institution and
an Asian American and Native American Pacific Islander-Serving Institution,
stands as a national leader in promoting social mobility, and was placed
among the 25 top institutions in the country in awarding bachelor’s degrees to
minoritized students by Diverse Issues in Higher Education. In 2022, the campus
launched the Black
Thriving Initiative recognizing that Cal Poly Pomona’s future as a
university is linked to the success of its Black community. More
information about our campus initiatives and our Principles of Community can be
found on the Office of Inclusive Excellence’s website.
The Cal Poly Pomona campus is located less than 30 miles
east of downtown Los Angeles at the intersection of Los Angeles, Orange,
Riverside and San Bernardino counties. It is within an hour’s drive of beaches,
mountains and deserts. For additional information about the university, please
visit www.cpp.edu.
Student Population. Cal Poly Pomona is the number
one polytechnic university in the nation for student diversity and economic
mobility. Our caring and inclusive campus community is committed to helping
anyone who dreams of success achieve it. In Fall 2023, Cal Poly Pomona served
more than 24,000 students and close to 2,000 graduate students, mostly
residents of California. Over half of Cal Poly Pomona students are
first-generation college students, 70% receive financial aid, and 42% are low-income
students. The university enrolls 56% percent of historically underrepresented
students. Our diverse student body identifies as 53% Hispanic/Latinx, 22%
Asian, 13% White, 4% two or more races, 3% unknown, 3% African American/Black,
2% International, less than 1% Native Hawaiian or Pacific Islander, and less
than 1% Native American. Forty-three percent of students enroll in our STEM
majors and our top five enrolled programs across the university are mechanical
engineering, computer science, civil engineering, psychology, and finance, real
estate, and law.
Counseling & Psychological Services (CAPS) is an
organizational unit within the Division of Student Affairs. The unit
strives for excellence in student services by adhering to the Themes and Values
adopted by the Division (i.e., a Student-Centered Philosophy, Teamwork,
Interconnectedness, Quality Contact, Passion, Integrity, and Richness of
Diversity). In keeping with the Themes and Values, CAPS provides a
variety of mental health and outreach services to the University community at
large. One of the department's primary goals is to enhance the psychosocial
development and emotional well-being of students, thus contributing to their
retention and graduation from the University. In performing the duties
and responsibilities of the counselor, the incumbent should demonstrate
attitudes, behaviors, and a work ethic that exemplifies the Divisional Themes
and Values, in response to assisting students with mental health concerns.