UCJ: Position Description

Triage Counselor Premium

NC State University Counseling Center,

NC State Counseling Center

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Last Posted:

Thu, May 14th, '26

Deadline:

Application Review will begin immediately & position will be open until filled.

Start Date:

Negotiable.

Last Updated:

Thu, May 14th, '26

POSITION DESCRIPTION

|
Full Time

About the Department	The Division of Academic and Student Affairs (DASA) is where students discover connections and community. It is where students live, where they gather, where they improve themselves, each other, and their university. DASA is where students seek guidance and support, both in and outside of the classroom. The division serves all students at NC State through three integrated components: academic affairs, student affairs, and University College. NC State wants employees to achieve their highest potential at work, learn more about our employee value proposition here (You Belong Here). The Division of Academic and Student Affairs is the place to work for values-driven faculty and staff who are passionate about promoting the success of the whole student. The Counseling Center assists NC State students experiencing personal, academic or vocational problems. The goal of the Counseling Center is to provide students with professional counseling services and outreach to help them cope with issues that may impede successful academic performance. The Counseling Center also offers crisis intervention and psychological/psychiatric assessment as well as consultation with others who have concerns about the mental/emotional state of NC State students. Our services are primarily short-term in nature and we make referrals to other helping professionals and community agencies as appropriate. Members of the counseling center commit to: A nurturing, supportive Community A commitment to cultural humility Holding ourselves and each other accountable Embracing compassion in all situations Using evidenced-based quality of care

About the Department

The Division of Academic and Student Affairs (DASA) is where students discover connections and community. It is where students live, where they gather, where they improve themselves, each other, and their university. DASA is where students seek guidance and support, both in and outside of the classroom. The division serves all students at NC State through three integrated components: academic affairs, student affairs, and University College.

NC State wants employees to achieve their highest potential at work, learn more about our employee value proposition here (You Belong Here). The Division of Academic and Student Affairs is the place to work for values-driven faculty and staff who are passionate about promoting the success of the whole student.

The Counseling Center assists NC State students experiencing personal, academic or vocational problems. The goal of the Counseling Center is to provide students with professional counseling services and outreach to help them cope with issues that may impede successful academic performance. The Counseling Center also offers crisis intervention and psychological/psychiatric assessment as well as consultation with others who have concerns about the mental/emotional state of NC State students. Our services are primarily short-term in nature and we make referrals to other helping professionals and community agencies as appropriate. Members of the counseling center commit to:

A nurturing, supportive Community
A commitment to cultural humility
Holding ourselves and each other accountable
Embracing compassion in all situations
Using evidenced-based quality of care

Essential Job Duties This position as a Triage Counselor is an integral part of clinical service access to the counseling center. The center is responsible for all mental health services for students at NC State University. The first point of access to services will occur through this clinician. This position will interact with and assess needs of students as well as determine if immediate risk is evident. A major focus of the job will be to partner with existing staff members to connect students to needed services either immediately or by appointment. Specific functions will include providing professional assessment, crisis, counseling and outreach services to NC State students as well as consultation to University administrators, staff and others who have concerns about the mental/emotional status of NC State students. This position acts as a screener for risk and must be knowledgeable in determining appropriate modalities of care such as individual, group, couples counseling and assessment. Flexibility and adaptability is needed to manage the demands of when to refer and when to assess as the primary clinician. Team skills will be utilized to collaborate with regard to all treatment decisions for students. After hours crisis response, assessment, on-call and coordination is necessary as well as providing prevention and intervention outreach and consultation. The team approach is used during shared risk assessment. As part of a counseling center in-house team, this staff member will evaluate risk level of incoming students, assist in identifying and tracking of at-risk students as well as assisting in follow-up consultations, act as a “first responder” to students in crisis and make determinations for referral, level of care and primary modality of treatment. Clinical Staff provide professional individual and group counseling services and outreach to NC State students as well as consultation to University administrators, staff and others who have concerns about the mental/emotional status of NC State students. Duties and Responsibilities Direct Clinical Service (in accordance with IACS standards) Provide individual and group counseling, as well as crisis intervention services for students/clients. Conduct comprehensive assessments (personal, academic, and vocational) and provide appropriate counseling interventions. Evaluate students for potential withdrawal from the University. Provide evaluations and recommendations for students experiencing academic and conduct-related concerns. Participate in after-hours “on-call” rotation and provide occasional evening office hours, as needed. Indirect Clinical and Outreach Services Complete clinical documentation, including note writing and session preparation. Develop and participate in outreach programming and prevention initiatives. Provide consultation to faculty, staff, parents, and other stakeholders. Engage in case management activities to support continuity of care. Administrative and Professional Responsibilities Participate in staff meetings, committees, and other administrative functions. Engage in ongoing professional development and training opportunities. Perform general administrative duties in support of Counseling Center operations.
Other Responsibilities	Adhere responsibly to Center policies and procedures. Maintain communication with other Center staff to foster positive client services. Effectively utilize the Center’s electronic medical records/scheduling program. Complete all documentation in a timely manner Establish and provide statistical information as requested. Receive regular supervision from designated supervisor. Attend clinical and administrative staff meetings as assigned by supervisor. Serve on center committees and teams as directed by supervisor. Work closely with staff at all units to assure timely responsiveness and customer service. Perform public relations duties as needed. Respond promptly to requests for services, both walk-in and telephone. Assess needs of applicants for service by both telephone and in person. Work to link applicants to the most appropriate services both within and outside the Counseling Center. Assist in emergency admission situations as needed. Follow up on referrals to both inpatient and outpatient programs. Present a positive image of the Center to the public. Other duties as assigned.

Essential Job Duties

This position as a Triage Counselor is an integral part of clinical service access to the counseling center. The center is responsible for all mental health services for students at NC State University. The first point of access to services will occur through this clinician. This position will interact with and assess needs of students as well as determine if immediate risk is evident. A major focus of the job will be to partner with existing staff members to connect students to needed services either immediately or by appointment.

Specific functions will include providing professional assessment, crisis, counseling and outreach services to NC State students as well as consultation to University administrators, staff and others who have concerns about the mental/emotional status of NC State students. This position acts as a screener for risk and must be knowledgeable in determining appropriate modalities of care such as individual, group, couples counseling and assessment. Flexibility and adaptability is needed to manage the demands of when to refer and when to assess as the primary clinician. Team skills will be utilized to collaborate with regard to all treatment decisions for students.

After hours crisis response, assessment, on-call and coordination is necessary as well as providing prevention and intervention outreach and consultation. The team approach is used during shared risk assessment. As part of a counseling center in-house team, this staff member will evaluate risk level of incoming students, assist in identifying and tracking of at-risk students as well as assisting in follow-up consultations, act as a “first responder” to students in crisis and make determinations for referral, level of care and primary modality of treatment.

Clinical Staff provide professional individual and group counseling services and outreach to NC State students as well as consultation to University administrators, staff and others who have concerns about the mental/emotional status of NC State students.

Duties and Responsibilities

Direct Clinical Service (in accordance with IACS standards)

Provide individual and group counseling, as well as crisis intervention services for students/clients.
Conduct comprehensive assessments (personal, academic, and vocational) and provide appropriate counseling interventions.
Evaluate students for potential withdrawal from the University.
Provide evaluations and recommendations for students experiencing academic and conduct-related concerns.
Participate in after-hours “on-call” rotation and provide occasional evening office hours, as needed.

Indirect Clinical and Outreach Services

Complete clinical documentation, including note writing and session preparation.
Develop and participate in outreach programming and prevention initiatives.
Provide consultation to faculty, staff, parents, and other stakeholders.
Engage in case management activities to support continuity of care.

Administrative and Professional Responsibilities

Participate in staff meetings, committees, and other administrative functions.
Engage in ongoing professional development and training opportunities.
Perform general administrative duties in support of Counseling Center operations.

Other Responsibilities

Adhere responsibly to Center policies and procedures.
Maintain communication with other Center staff to foster positive client services.
Effectively utilize the Center’s electronic medical records/scheduling program.
Complete all documentation in a timely manner
Establish and provide statistical information as requested.
Receive regular supervision from designated supervisor.
Attend clinical and administrative staff meetings as assigned by supervisor.
Serve on center committees and teams as directed by supervisor.
Work closely with staff at all units to assure timely responsiveness and customer service.
Perform public relations duties as needed.
Respond promptly to requests for services, both walk-in and telephone.
Assess needs of applicants for service by both telephone and in person.
Work to link applicants to the most appropriate services both within and outside the Counseling Center.
Assist in emergency admission situations as needed.
Follow up on referrals to both inpatient and outpatient programs.
Present a positive image of the Center to the public.
Other duties as assigned.

ABOUT NC STATE UNIVERSITY COUNSELING CENTER

As a land-grant institution, NC State itself was born as an idea: that higher education should bring economic, societal and intellectual prosperity to the masses. From our origins teaching the agricultural and mechanical arts, we’ve grown to become a pre-eminent research enterprise that advances knowledge in science, technology, engineering, math, design, the humanities and social sciences, textiles and veterinary medicine.
Our students, faculty and staff take problems in hand and work with industry, government and nonprofit partners to solve them. Our 34,000-plus high-performing students apply what they learn in the real world, through research, internships, co-ops and world-changing service. That experiential education ensures they leave here with career-ready skills. And those skills come at a reasonable cost: NC State consistently rates as one of the best values in higher education.
https://www.ncsu.edu/about/

Region Description:

Raleigh, NC is one of the fastest-rising cities in America. Rated the best city for business and careers by Forbes magazine, Raleigh is a top spot for young professionals and families, with a downtown that offers vibrant food and music scenes. The area’s foremost companies — including IBM, Cisco Systems, SAS Institute and Lenovo — are some of the country’s top employers. See http://www.ncsu.edu/human_resources/job_applicants/reasons/community/ for more information.

MINIMUM QUALIFICATIONS

Master’s degree required and a doctorate preferred in psychology, counseling, or clinical social work or closely-related field.
Independently Licensed in the State of North Carolina in appropriate discipline and maintained according to NC laws.

Other Required Qualifications	Strong clinical skills and interpersonal skills and a well-integrated understanding of short-term therapy, crisis intervention, community consultation, and outreach programming are necessary. Successful candidates will be strong generalist clinicians who are multiculturally affirming and possess competence and experience in working with varied populations. Thorough knowledge of ethics and law in research/data applications for contemporary issues in psychology. Experience with models of triage and referral. Commitment to multicultural competencies, strong clinical skills, experience handling crisis situations, strong interpersonal skills, experience in a college counseling setting. Ability to work effectively and collaboratively as part of a cohesive team-oriented environment. Knowledge of legal and ethical issues in counseling.

Other Required Qualifications

Strong clinical skills and interpersonal skills and a well-integrated understanding of short-term therapy, crisis intervention, community consultation, and outreach programming are necessary.
Successful candidates will be strong generalist clinicians who are multiculturally affirming and possess competence and experience in working with varied populations.
Thorough knowledge of ethics and law in research/data applications for contemporary issues in psychology.
Experience with models of triage and referral.
Commitment to multicultural competencies, strong clinical skills, experience handling crisis situations, strong interpersonal skills, experience in a college counseling setting.
Ability to work effectively and collaboratively as part of a cohesive team-oriented environment.
Knowledge of legal and ethical issues in counseling.

DESIRED QUALIFICATIONS

Experience in a university counseling center is desirable.
Experience utilizing a time-limited model of care.
Computer word processing skills and expertise with other software programs such as Excel, PowerPoint, Wordpress, Qualtrics, EMR and other Internet applications.

COMPENSATION

Commensurate with education and experience.

APPLICATION MATERIALS

Please apply online at: https://jobs.ncsu.edu/postings/230084

You will be asked to upload your cover letter, CV, and References

APPLY ONLINE EMAIL APPLICATION

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