Student Service Advisor (4545U) - 57607
At the University of California, Berkeley, we are committed to creating a community that fosters equity of experience and opportunity, and ensures that students, faculty, and staff of all backgrounds feel safe, welcome and included. Our culture of openness, freedom and belonging make it a special place for students, faculty and staff.
The University of California, Berkeley, is one of the world's leading institutions of higher education, distinguished by its combination of internationally recognized academic and research excellence; the transformative opportunity it provides to a large and diverse student body; its public mission and commitment to equity and social justice; and its roots in the California experience, animated by such values as innovation, questioning the status quo, and respect for the environment and nature. Since its founding in 1868, Berkeley has fueled a perpetual renaissance, generating unparalleled intellectual, economic and social value in California, the United States and the world.
We are looking for equity-minded applicants who represent the full diversity of California and who demonstrate a sensitivity to and understanding of the diverse academic, socioeconomic, cultural, disability, gender identity, sexual orientation, and ethnic backgrounds present in our community. When you join the team at Berkeley, you can expect to be part of an inclusive, innovative and equity-focused community that approaches higher education as a matter of social justice that requires broad collaboration among faculty, staff, students and community partners. In deciding whether to apply for a position at Berkeley, you are strongly encouraged to consider whether your values align with our Guiding Values and Principles
, our Principles of Community
, and our Strategic Plan
At UC Berkeley, we believe that learning is a fundamental part of working, and our goal is for everyone on the Berkeley campus to feel supported and equipped to realize their full potential. We actively support this by providing all of our staff employees with at least 80 hours (10 days) of paid time per year to engage in professional development activities. To find out more about how you can grow your career at UC Berkeley, visit grow.berkeley.edu
The Department, within the Social Sciences Division of the College of Letters and Science, is highly regarded in the Political Science community, ranking 4th in the nation. Our faculty and students have close contact with other departments and programs on campus, including Statistics, The Goldman School of Public Policy, Computer Science, and The School of Law. We are home to several research centers. The department is comprised of 75 faculty, including adjuncts and emeritus, approximately 120 graduate students, and 1,100 undergraduate majors. We also host post-docs, visiting scholars, and 10 staff FTE.Application Review Date
The First Review Date for this job is: 08/24/2023.ResponsibilitiesBerkeley Pre-Majors and Majors:
Internships and Independent Study Opportunities:
- Assist potential Political Science students to determine appropriateness of the major considering graduate and professional school objectives, long-term career goals, interest in the subject matter, and feasibility of the completion of major requirements in a timely manner.
- Inform new majors regarding major and university requirements, deadlines, double major options, internship, research and study abroad opportunities, and university and community resources.
- Evaluate past course work for satisfaction of major requirements. Conduct weekly declaration sessions for intended majors.
- Assist prospective and declared Political Science students with planning of course work to meet university, college, and major requirements for the B.A. degree.
- Suggest appropriate courses, research experiences, and extracurricular activities appropriate to academic and career goals.
- Approve students' planned programs.
- In consultation with the faculty, approve exceptions to major course requirements, and provide advice and explanations regarding department, college, and university policies and procedures relating to course enrollment, grading policies and disputes, and requirements.
- Act as primary contact for all undergraduate grading concerns and record keeping.
- Under advice or with approval from department faculty or chair, verify grade and/or schedule changes online, and trouble-shoot and correct grading and transcript errors.
- Assess records of all political science majors for satisfactory academic progress.
- Help students identify issues affecting academic performance and advise them regarding their options for resolving difficulties and/or ways to achieve their educational goals.
- Establish and maintain contacts with Letters & Science and the Office of the Registrar to research and resolve student difficulties with major, breadth, and unit requirements.
- Analyze course descriptions and propose selected courses for consideration as breadth requirements to L&S.
- As requested by L&S, certify completion of major three times annually for a total of approximately 450 students.
- Calculate and certify levels of Honors for a total of approximately 40 graduating students three times annually.
- Approve transferable course work done abroad through EAP and other study abroad programs.
- Discuss opportunities in political science and related fields while abroad.
- Review and sign EAP academic planning forms.
- Assist students in selecting courses to be completed during summer session at other colleges and universities.
- Approve course work plan and transferability of courses.
- Ensure confidentiality of student records.
- Maintain student records and database of declared majors in compliance with University records retention and disposition schedules.
- Compile and analyze statistics regarding numbers of majors and degrees granted, and produce ad hoc reports as needed.
- Refer students to services available in the department and other units on campus.
Travers Scholarship, Muir Award, and Commonwealth Club Fellowship Programs
- Undergraduate students majoring in political science have many opportunities for internships and independent study, both within the department under the direction of faculty; and outside the department in conjunction with ORUs, e.g. Institute of Governmental Studies (IGS), and the Commonwealth Club of San Francisco.
- Remain abreast of and advise on internship and independent study options.
- Serve as liaison to off-campus facilities for volunteer opportunities for undergraduates.
- Provide information about the Education Abroad Program, Career Center and Graduate Division, Summer Session, UC Extension, UCDC Washington Program, Office of Undergraduate Research.
UC Extension Concurrent Enrollment:
- Assist in administering the Travers undergraduate program - maintaining the website including the online application process, conducting initial review of applications, sharing eligible applications with faculty reviewers and notifying applicants of decisions.
- Monitor students' progress throughout the year.
- Assist in administering the Muir Award.
- Notify eligible candidates.
- Receive student applications and share with faculty.
- Lastly, in conjunction with the Commonwealth Club staff, connect twice a year to establish deadlines; e-mail listservs to announce deadlines and details of the fellowship; help ensure that applications meet the eligibility; send applications to the Commonwealth Club for review and selection.
- Once fellows are selected, follow up and notify students.
- Advise UCB, international students, and members of the community about the availability of Political Science courses and procedures for enrolling in them through the UC Extension Concurrent Enrollment program.
- Consult with current Berkeley students regarding advisability of taking coursework through UC Extension, particularly regarding senior residence and grade point average issues.
- Maintain an alumni database to strengthen relationships, networking or fundraising with alumni, including but not limited to creating and maintaining department sponsored social media accounts, such as Facebook, twitter, and LinkedIn.
International EAP Students:
- Administer department Honors Program - maintain website including the online application process, conduct initial reviews of applications, and determine initial eligibility for inclusion in the departmental honors program.
- Work with Honors Program faculty in determining those accepted to the program and notify accordingly.
- Monitor students' progress throughout the year, and advise students accordingly.
- Review progress with Honors Program faculty and assist in naming honors students' awardees.
- Assist in organizing and hosting the Honors Program Annual reception.
- Assist international students attending Berkeley through EAP in the selection of Political Science courses suitable to their home institutions' requirements.
- Advise regarding university and department procedures and the mechanics of course enrollment.
- Manage a peer advising program for the department, overseeing the recruitment, training, supervision and scheduling of the cohort each year.
- Serve as departmental liaison to undergraduate student organizations (e.g. Pi Sigma Alpha, Undergraduate Political Science Association).
- Advise groups regarding departmental and university resources, and assist officers to develop and execute a variety of activities and events.
- Promote organizations by informing new majors about their activities and membership requirements and advertising their activities.
Courses and Enrollment:
- Assist the department Commencement Coordinator with the planning and coordination of the annual commencement ceremony.
- Announce commencement and post applicable information on the department web site as necessary.
- Assist with other commencement duties as assigned, i.e. the written program, tickets, venue, sound system, campus and outside vendors, speakers, awards, and reception.
- Attend commencement and escort undergraduate students through the ceremony.
Records Retention and Disposition:
- Review class schedule each semester for conflicts and accuracy and notify department scheduler to modify as needed.
- Notify faculty of midterm status reports, grades, grade submission and deadlines.
- Monitor enrollment trends and course offerings.
- Consult with the Department Chair and Director of Administration re course offerings, student concerns, enrollment statistics, and student/faculty feedback.
- Advise and inform department faculty and GSIs of university policies and procedures regarding courses (including independent study), enrollment and grading procedures, and how to handle difficult student matters ( e.g., cheating, plagiarism, and personal problems affecting completion of coursework).
- Mediate between students and instructors when needed, referring to the Chair problems that cannot be resolved.
- Maintain student and course records according to campus policy and procedure while ensuring compliance with all applicable regulations.
- Dispose of outdated records in a safe and secure manner on a regular basis.
- Thorough knowledge of advising and counseling techniques.
- Knowledge of multiple majors, colleges, and schools.
- Thorough knowledge of and/or can quickly learn college/school policies, procedures, and requirements.
- Thorough knowledge of and/or can quickly learn department/school/college policies, procedures, and requirements and application of policy.
- Skills in judgment and decision-making, problem solving.
- Ability to multi-task.
- Abilities in problem identification, reasoning, ability to develop original ideas to solve problems.
- Experience exercising good judgment, maintaining the sensitivity and integrity of confidential data, and prioritizing urgent tasks and assignments.
- Established ability to work effectively under pressure and with frequent interruptions.
- Ability to anticipate multiple deadlines and adjust priorities when dealing with competing and complex tasks.
- Strong team orientation with demonstrated ability to be flexible and work as part of a close work team.
- Solid collaboration and alliance building experience.
- Professional demeanor and ability to promote positive department image to those served.
- Demonstrated skill and experience and working with a variety of software, including but not limited to Google Suite, Adobe, Microsoft Suite (e.g., Publisher, Excel), databases, and Internet applications.
- Demonstrated skill and experience in using social media platforms and designing newsletters and websites.
- Bachelor's degree in related area and/or equivalent experience/training.
Salary & Benefits
- Demonstrated experience advising students in a college setting, with experience providing routine information and interpretation of policies, procedures.
- Excellent written and verbal skills (face to face, on the phone and via email).
- Must have strong organizational skills, be detail oriented and have the ability to multi-task including demonstrated ability to effectively organize work areas, maintain accurate records, process and track paperwork, and create reports.
This is a 100% full-time (40 hrs a week) exempt career position, which is paid monthly and eligible for full UC Benefits.
For information on the comprehensive benefits package offered by the University, please visit the University of California's Compensation & Benefits
Under California law, the University of California, Berkeley is required to provide a reasonable estimate of the compensation range for this role and should not offer a salary outside of the range posted in this job announcement. This range takes into account the wide range of factors that are considered in making compensation decisions including but not limited to experience, skills, knowledge, abilities, education, licensure and certifications, analysis of internal equity, and other business and organizational needs. It is not typical for an individual to be offered a salary at or near the top of the range for a position. Salary offers are determined based on final candidate qualifications and experience.
The budgeted salary or hourly range that the University reasonably expects to pay for this position is $65,000.00 - $75,000.00.How to Apply
- To apply, please submit your resume and cover letter.
Conviction History Background
- This is not a visa opportunity.
- This position is eligible for up to 25% remote work.
This is a designated position requiring fingerprinting and a background check due to the nature of the job responsibilities. Berkeley does hire people with conviction histories and reviews information received in the context of the job responsibilities. The University reserves the right to make employment contingent upon successful completion of the background check.Equal Employment Opportunity
The University of California is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status. For more information about your rights as an applicant, please see the U.S. Equal Employment Opportunity Commission
For the complete University of California nondiscrimination and affirmative action policy, please see the University of California Discrimination, Harassment, and Affirmative Action in the Workplace
Referral Source info
This job is part of the Employee Referral Program. If a UC Berkeley employee is referring you, please ensure you select the Referral Source
of "UCB Employee
". Then enter the employee's Name
and Berkeley email
address in the Specific Referral Source
field. Please enter only one name and email. To apply, visit https://careerspub.universityofcalifornia.edu/psp/ucb/EMPLOYEE/HRMS/c/HRS_HRAM.HRS_APP_SCHJOB.GBL?Page=HRS_APP_JBPST&Action=U&FOCUS=Applicant&SiteId=21&JobOpeningId=57607&PostingSeq=1Copyright ©2022 Jobelephant.com Inc. All rights reserved.
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